We take your privacy very seriously and so should you. Our privacy policy (“Privacy Policy”) aims to provide transparency about what we are doing with your personal information and how we are keeping it safe, in a clear, concise and easily comprehensible manner. So do read them and check in regularly for updates as the latest version always applies. 

What does this Privacy Policy cover?

This Privacy Policy applies to all the users (“you” or “your”) of the website and mobile app (collectively, “Platforms”) as well as features or services offered on the Platforms (“Services”). 
It describes how Bolly Technology Pvt Ltd, incorporated as a business company in the British Virgin Islands (“Company”, “we”, “us” or “our”) collects and handles your personal information (including sensitive personal data or information) when you use our Platforms or our Services. 

Specifically, this Privacy Policy tells you:
What information we collect about you and how;
How we use that information;
How we protect your information;
What information we share with others; and
What choices you have about your information.

Please read this Privacy Policy together with the ‘Terms and Conditions’ also available on our Platforms. In some cases, we may provide additional privacy policies specific to certain products, services, practices, or regions. Those terms are to be read in conjunction with this Privacy Policy. 

Your use of our Platforms or our Services signifies your consent to the terms and privacy practices mentioned under this Privacy Policy. So, it is important that you read and understand this Privacy Policy before you start using our Platforms or our Services. 
You need to be over the legal age of majority in your jurisdiction as well as competent to enter into a legal contract to use the Platforms or avail the Services. In case you are a minor, then please do not share any personal information with us without having your parent or legal guardian to accept this Privacy Policy. 

What’s not covered in this Privacy Policy?

The Platforms or our Services sometimes link to services run by third parties. Privacy practices of such third parties are not in our control and are described in their own separate privacy policies. So, remember that the information you give them will follow their privacy policies and not ours. We encourage you to be aware when you access such third parties’ sites and services and to read their privacy policies. 

What information will we collect about you and how? We collect information from you when you use the Platforms and our Services. Some of this information is provided by you directly and we collect some of this information automatically. We may also receive your information from third parties. The information we collect depends on what you are doing on our Platforms and the privacy choices you make. 

Please remember that you have a choice when it comes to the data you share. So, you may decline to provide your personal data when we ask you to. You can of course scroll through our Platforms without telling us who you are. However, you may not be able to use some parts of the Service if such part of the Service requires you to provide personal data and you have chosen not to provide such data. For example, we will not be able to create an account on our Platforms, if you choose not to provide us with your email address or other required data. 

Information that you give us
We have listed out some of our Services which require you to give us information directly. Such instances are:
When you create or register a new account on our Platforms, or update your profile or settings on your existing Platform account, you will provide us with your information such as your name, email address, phone number, nationality, date of birth, gender, home address, government IDs such as PAN etc.;
When you transact on our Platforms, you will provide us with information such as details about your bank account, limited credit/ debit card details for transaction tracking/ reconciliation purposes, digital asset wallet details, billing address, credit verification and other financial or KYC data/ information, as well as your contact and communication records;
When you communicate with us for assistance by phone, email or otherwise, we ask for some personal information like your name, phone number, product information, delivery time, contact and communication records; and
When you provide your personal information under any other circumstances, such as when you participate in promotional, or marketing activities organized by us, when you post public review/ feedback on our Platforms, or participate in an online survey conducted by us. 
Information that we collect automatically 
We may access certain data on your device through your use of the Platforms. Some data gets collected automatically, such as the browser or device type, unique device identifier (such as device ID or an IP address), your activity on the Platforms (such as the content you view, mouse movements, mouse clicks, taps, swipes, your preferences, frequency of usage and the like), your locational data including location information provided by your device interacting with the Platforms including through beacon technologies, or associated with your IP address or other online or device identifier and the like. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. 
We recommend you read the permissions prompt of the Platforms before you download / access them to exactly understand the type of data the Platforms will capture. For instance, the Platforms may require your permission to enable it to find the location of your device, camera usage, microphone access, mount and un-mount file systems, etc. 

Information that we collect from other sources
We may collect your information from other trusted sources to update, supplement, link or verify the information you provide, or we collect automatically. For instance, if you choose to register on our Platforms using your existing account on third party platform (such as social media platforms), we may collect your account information. Similarly, we may also obtain information about you from various third party sources such as our affiliates, public databases, joint marketing partners, Google analytics, advertisement platforms such as Facebook or Google,  credit bureaus, resellers and channel partners, public databases, KYC verification agents, etc. Such information could include your name, address, job role, public employment profile, credit history, and any other relevant data. 


We may use cookies to distinguish you from other users of our Platform or Services. This helps us to provide you with a good experience, and also allows us to improve our Services. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device when you visit our website. Cookies send information back to the originating website on each subsequent visit, or to another website which recognises that cookie. Cookies also make it easier for you to log in and use our website.
We may use the following cookies while you visit our website:
Strictly necessary cookies required for the operation of our Platform or Services (including, for example, cookies that enable you to log into secure accounts and use interactive features);
Analytical/performance cookies that allow us to recognise and count the number of visitors and users and see how they use the Platform or Services (e.g. (without limitation) to help us improve the way our Platform or Services work or are provided, by ensuring that users may find what they are looking for easily);
Functionality cookies to help us recognise you when you return to our Platform (this enables us to e.g. (without limitation) personalise our content for you, greet you by name and remember your preferences, such as choice of language or region).
Targeting cookies to record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our products and sServices and the information displayed on it, which we reasonably think is more relevant to your interests. We may also share this information with third parties for this purpose.
You can block or disable cookies by activating the setting on your website browser that allows you to refuse the setting of all or some cookies. All browsers provide tools that allow you to control how you handle cookies: accept, reject or delete them. These settings are normally accessed via the ‘settings’, ‘preferences’ or ‘options’ menu of the browser you are using, but you could also look for a ‘help’ function or contact the browser provider. However, if you set your browser settings to block or disable all cookies (including essential cookies) you may not be able to access all or parts of our Platform orthe Services provided by our Platform.for which we require the use of cookies.

How we use your personal information?

We need to tell you the reason why we collect your information. It must relate to the Services that we provide you and collection is of course, a necessity. This is known as “lawful purpose” under law. We collect your information after complying with the applicable laws and the privacy choices that you have made on our Platforms, for inter alia the purposes mentioned below:
to manage our relationship with you, to facilitate opening and management of your account and to conclude transactions on the Platforms;to validate and process your request for the Services on the Platforms; 
to satisfy any anti-money laundering and KYC obligations and ensuring the security of the Services; 
assist handling or fulfilling your orders or requests and establish communications with you; 
to personalize the Services and give you a better user experience on the Platforms; 
to assist you to determine which Services/products best meet your needs; 
to facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; 
to provide you with recommendations about Services/products tailored to your tastes, based on your use of the Platform; 
to provide you with marketing communications and advertising that we believe may be of interest to you or that you may have opted for. You may opt-out of receiving promotional and advertising communications from us at any time by following the instructions in those communications 
resolve disputes or troubleshoot problems; 
detect and protect us against error, fraud and other criminal activity; 
enforce our Tterms and Cconditions; 
to analyze, research and innovate; or
as otherwise described to you at the time of collection.

What information will we share with others?

We will not sell your personal information. However, we do share your information with others for the purposes mentioned above.

S. No.Person Shared WithPurpose for Sharing

Service ProvidersWe work with third party service providers to execute various functionalities of the Services and we may share your personal information with such service providers to help us provide the Services in a much better manner. Some of the service providers we work with include:
[please list the service providers by name and the purpose for sharing data with them here. For example: i. AWS: For storing information on the cloud. ]
Affiliates and Change of ControlWe may disclose your personal information to our affiliates when it is necessary to perform services on our behalf or on your behalf, to provide advertising and promotional services, to provide search results and links (including paid listings and links), or to provide customer services, etc. These entities andOur affiliates deal with your personal information data in accordance with their privacy policies, available on their websites. We may also disclose personal informationdata as part of a corporate transaction such as a merger or sale of assets. 

Third Party Services:
Please note that some of our Services include links to or could otherwise enable you to access products or services of third parties whose privacy practices are different from ours. If you provide your personal informationdata to such third parties, your personal information data will be handled as per their privacy policy and not ours. 

Third Parties/ Law Enforcement Agencies.We may share your personal information with third parties or law enforcement agencies if we have to do so under the applicable law or to enforce our Terms and Conditions or when we believe that there is a need to protect you or other individuals people from any harm.

We may share anonymised data with other entities, but only when it is converted so that no-one’s identity can be known or found out and is no longer considered to be personal information under the law (it is anonymised).
We may disclose personal information to our affiliates or third-parties who will look after your information as if we were handling it directly and we make sure that they keep your information safe just like how we keep it safe with us. We will share with them only such personal information that is required to complete any transaction or provide any product or Service you have requested. 
We may disclose your personal information to our affiliates when it is necessary to perform services on our behalf or on your behalf, to provide advertising and promotional services, to provide search results and links (including paid listings and links), or to provide customer service, etc. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-outdeal with your data in accordance with their privacy policies. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

We may share your information with third party service providers to provide our Services and Products and to run our business. This includes vendors, agent, sub-contractor, supplier, consultant, adviser and other service providers such as cloud providers and payment service providers. 

Please note that some of our Services include links to or could otherwise enable you to access products or services of third parties whose privacy practices are different from ours. If you provide personal data to such third parties, your data will be handled as per their privacy policy and not ours. 

We may also share your personal information with third parties or law enforcement agencies if we have to do so under the applicable law or to enforce our Terms of Useand Conditions or rules or when we believe that there is a need to protect you or other people from any harm.

We may share anonymised data with other entities, but only when it is converted so that no-one’s identity can be known or found out and is no longer considered to be personal information under the law (it is anonymised).

Location of your information

Depending on the scope of your interactions with the Services, your personal information may be stored in or accessed from multiple countries, including India. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection laws.

How long will we keep your information?

We will hold your personal information for as long as necessary to provide you the Services onr the Platform (for the purposes that we have mentioned above in ‘How we use your personal information?’). We shall retain and use the information collected as necessary to comply with our obligations under applicable law or contracts, resolve disputes or for other business purposes., or law permits us to retain. 

To ensure compliance with applicable laws, we may need to retain such personal information even after you have terminated your account with us or stopped using the Platform and Services. We may also keep your contact information and other details for fraud prevention and for the exercise/ defence of a legal claim or for providing evidence in legal proceedings. 
Post termination, we may continue to use the anonymised data aggregated or in combination with anonymised data of other users. We use this for analytics, research and other business purposes. 
We will not hold your information longer than that necessary and delete it thereafter in a safe and secure manner.

What choices do you have about your information? 

Rectification: Remember, you have the ability to control your personal information. You can ask us to correct anything that you think is wrong with the personal information we have on record about you. Of course, we might need you to give us a few more details, such as which part needs an update, why you feel so, what identification documents you have (so that we know you are who you say you are), etc. Despite our best efforts, if we can’t fulfill your request, we will get back and explain the reasons why (for instance, if you have not given what is required). 
Withdrawal of Consent: You have a right to change your mind and ask us to stop using your information. However, if you do so, you may no longer be able to use a particular Service, if such Service requires your personal information. If collection of personal information is mandatory, we will try making that clear at the time of collection so that you know.
Erasure: Right to Erase Personal Data: You have the right to demand us to erase your personal datinformationa and we will do so without undue delay, provided that the datasaid personal information is no longer required by us for the purpose for which it was collected and there is no legal requirement to retain thesuch personal informationdata.
Confirmation and Access: You have the right to seek a confirmation from us as to whether any of your personal datainformation is being or has been processed. If yes, you may ask us for summary of such processed datapersonal information. You also have the right to ask us for a brief summary of the processing activities undertaken by us.
Right to Data Portability: You have the right to seek your personal informationdata held by us in a structured, machine-readable format, and ask us to transfer it to a third party in that format. We may not be able to provide your personal informationdata in this manner, if this is technically infeasible or would reveal a trade secret or business confidential information. 
Right to Opt Out: We or our service providers may communicate with you through voice calls, text messages, emails, notifications, or other means. The communication may relate to (a) the Services; (b) promotional offers; or (c) any other information that us or our affiliates may want to share with you. You may opt out of receiving information about promotional offers by writing to us at [·]. But even if you opt out of receiving information from us, we will still send you non-promotional communication. 
Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

How do we protect your personal information? 

Security of your data is of utmost importance for us. We have adopted security measures that are in line with industry standards to protect the personal information you provide, and to prevent unauthorized access, public disclosure, use, modification, damage or loss of the data. We take all reasonable and practical steps to protect your personal information to protect your personal data and actively pass relevant security and privacy protection certifications. Some of these include: firewalls, encryption, and access controls. 
However, please be informed that, despite our best efforts, no security measures are perfect or impenetrable. So, if you have any concerns that your Platform account or personal information has been put at risk, for example if someone has hacked your account or stolen your password, please get in touch with us as soon as reasonably practicable.

Children’s privacy

Our Services are not directed to children, and we do not knowingly solicit or collect personal information from persons under the age of 18 (eighteen). If we find out that a child has given us personal information, we will take steps to delete that information and terminate the relevant account.

How do you find out changes to this privacy policy? 

We may need to change this Privacy Policy for keeping our privacy practices attuned with new technologies, industry practices, regulatory requirements or for other purposes. If we make important changes and law requires us to let you know, we will do exactly that. It might be an email, a notice on our Platform oOr other communication modes permitted under the law. If you are not fine with such changes, then you can always stop using the Platforms, delete your account and stop giving us any more personal information that you are not comfortable with. We would be sorry to let you go but remember that your choice matters to us. 

How can you contact us?

We are here to help you, always. So, if there are any questions or complaints about this Privacy Policy and your personal information, please feel free to get in touch with our grievance officer at the details provided below:
Grievance Officer:

We will try to resolve your complaint/ request expeditiously and get back to you within one month. However, this is also subject to us receiving all pertinent information / documents from you in a timely manner.